FAQs
for the Print Shop
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I work closely with some of the nation's best printers and framers to ensure that you receive art that is made with high-quality materials and methods.
Prints
All of our prints are printed on premium, acid-free photographic paper with archival pigment inks using the esteemed giclée printing method. The results? A beautiful print that will stand the test of time.
All prints are created from original images created by photographer Taylor Roberts. All prints are made in the USA.
All prints are created from original images created by photographer Taylor Roberts. All prints are made in the USA.
Frames
When you choose to add a frame to your order, your print will arrive framed and read to hang! All frames are handcrafted from solid wood by professional framers and made in the USA. Each print is dry mounted within the frame to ensure that it never slips and no waving occurs. To protect your print, we use UV-shielding, artist-grade acrylic. Not only does acrylic block more UV rays than glass, it’s also lighter, has less glare, is more scratch-resistant and is shatterproof. Frames also come with dust covers on the backs, self-leveling corner brackets, wall bumpers and hanging hardware.
You can also choose to add a mat to draw your eye to the art, or purchase the frame without a mat for a more modern look.
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Shipping Destinations and Rates
Shipping is calculated at checkout for all orders within the contiguous USA.
To place an order for Hawaii, Alaska or an international destination, please email hello@taylorroberts.com with your desired order for a shipping estimate. Due to increased costs, my production partner dynamically quotes rates for orders to these destinations.
International shipping is available for all sizes of unframed prints. International shipping is available for framed pieces up to 30” x 40” in size.
We cannot ship to P.O. boxes due to the size of our shipments.
Turnaround Times
Each piece has the following turnaround times:
• Unframed prints: 1-6 business days plus shipping
• Framed Prints: 3-13 business days plus shippingOnce your artwork has shipped, you will receive a shipping confirmation with tracking details via email.
Please see my shipping policy for more information.
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Orders reported lost, stolen or damaged within seven days after the expected delivery date will be issued a replacement free of charge. Please see our shipping + returns policies for more details on how to report lost, stolen and damaged packages.
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Each piece is made-to-order, just for you. Because of this, all art is final sale. You can view the full return policy here.
If you have specific questions about your order before it's placed, please email me here. I’d be happy to answer your questions as well as send a preview of the exact piece you’d like to order.
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Unframed Prints
If able, I recommend using cotton gloves when handling your unframed prints. Please handle with great care and get it framed as soon as possible. Do not rub the surface of the print as its delicate surface scratches easily.
Framed Prints
To clean, use a small amount of mild soap and lukewarm water. Use a clean, soft cloth or sponge. To dry, blot gently with a lint-free cloth. Use a cleaner designed for acrylic surfaces. Remove dust by blowing on it.
Things to avoid:
Do not use your hand or a dry cloth to remove dust
Do not use Windex or products that contain ammonia
Do not use abrasive material while cleaning your acrylic
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Please see my size guide for exact dimensions of unframed prints and framed prints.
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I'm happy to fulfill custom orders with requests for sizes that are not listed in my store. Please note, some prints can print larger than others and I cannot fulfill a size that is too large because it would print poorly. If you'd like to make a request, please email me at hello@taylorroberts.com.
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I offer a trade program for interior designers, stylists and other businesses looking to purchase my fine art for their projects or commercial spaces. Perks include 20% off as well as other offers exclusive to trade partners. You can learn more and apply for the program here.
If you are a retailer looking to sell my art at your store, I'd love to chat. Please email me at hello@taylorroberts.com to get the conversation started.
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Yes! I am available for commissions to create custom pieces that fit your vision, home or project. To inquire and talk details, you can email me at hello@taylorroberts.com.
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Sustainability is a huge value of mine which is why I've chosen a production partner who values it as well. My production partners that aim to strike a balance between packaging that protects your frame while simultaneously reducing waste. They pledge to continue to minimize their environmental impact by implementing new processes, reengineering their packaging, and adapting for less waste and a cleaner tomorrow.